HiJiffy Hotel Chatbot

4.4 (260 REVIEWS)

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HT Score  
96 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Paula Servera Simon Thomas Nestor Toledo Diaz Ines Santos Nadia Petropoulou Siggi Schrot

Paula, Simon, Nestor + 57 more experts recommend HiJiffy

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HiJiffy Hotel Chatbot

Ranked 3 (out of 40) in Hotel Chatbots

2026 Finalist HotelTechAwards

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.

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Bell avatar Bell - AI powered product analyst

I analyzed all of HiJiffy’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

HiJiffy is valued for automating 24/7 guest messaging across channels, cutting front-desk workload, and answering routine questions quickly enough to improve response times and guest satisfaction. Hotels also use it to drive bookings, send pre-arrival/post-stay campaigns, and centralize WhatsApp, web, email, and booking-engine conversations. The main drawbacks are uneven chatbot understanding, weak multilingual/tone handling in some cases, and support, reporting, and self-service setup gaps that can slow operations.

RecommendationAvatar RecommendationAvatar

Accor, Pestana & 245 others

Read their reviews

Partners say

Industry experts recommend HiJiffy for its unparalleled integration capabilities, advanced AI-driven features, and ability to streamline guest interactions. The product is noted for its seamless integration with various hotel management systems, sophisticated natural language processing, and unique customization options that enhance guest experiences. Experts highlight the tool’s focus on automating repetitive tasks, boosting direct bookings, and enhancing overall guest satisfaction. Integration with renowned platforms like Oaky and D-EDGE further underscores its robust capabilities.

Paula Servera Simon Thomas Nestor Toledo Diaz

Paula, Simon, Nestor and 50 others

Read their recommendations

What Types of Hotels HiJiffy is Popular For

Size

11 | X-Small (1-9 room)

50 | Small (10-49 room)

59 | Mid-Sized (50-99 room)

149 | Large (100-499 room)

21 | X-Large (500+ room)

Country

85 | Portugal

40 | Spain

21 | United Kingdom

19 | France

14 | Thailand

14 | United States

9 | Philippines

7 | Australia

7 | Canada

6 | Germany

6 | Italy

4 | Maldives

4 | Singapore

4 | Malta

4 | Colombia

3 | China

3 | Netherlands

2 | Belgium

2 | Hong Kong

2 | Mexico

2 | United Arab Emirates

2 | Hungary

2 | Austria

2 | Saudi Arabia

1 | Cameroon

1 | Brazil

1 | South Africa

1 | Iceland

1 | Morocco

1 | Ireland

1 | Senegal

1 | Switzerland

1 | Greece

1 | Chile

1 | Nepal

1 | Panama

1 | Cambodia

1 | Andorra

1 | Botswana

1 | Georgia

1 | Argentina

1 | Costa Rica

Type

133 | Boutique Hotels

121 | Resorts

111 | Luxury Hotels

91 | City Center Hotels

78 | Branded Hotels

75 | Airport/Conference Hotels

59 | Bed & Breakfast & Inns

55 | Limited Service & Budget Hotels

34 | Hostels

33 | Extended Stay & Serviced Apartments

16 | Vacation Rentals & Villas

13 | RV Parks & Campgrounds

10 | Casinos

5 | Motels

Region

195 | Europe

38 | Asia Pacific

23 | North America

9 | South America

7 | Oceania

5 | Middle East

5 | Africa

Category

260 | Hotel Chatbots

193 | Guest Messaging Software

HiJiffy Rankings

Hotel Tech Report rankings are based on rigorous analysis of data and reviews. Read more about how we calculate our rankings

Best Hotel Chatbots for hotels in Asia Pacific
#1 of 6
Best Hotel Chatbots for hotels in United Kingdom
#1 of 3
Best Hotel Chatbots for hotels in Europe
#2 of 11

HiJiffy Hotel Chatbots Rankings

By size
Best Hotel Chatbots for Small Hotels 91% recommended by 41 Small hotels
#3 of 11
HiJiffy is a top Hotel Chatbots pick among small hotels on HotelTechReport, valued for its omnichannel inbox that consolidates messages across various platforms, reducing information fragmentation and enabling quicker guest responses. Hoteliers appreciate that it acts as the core of their communication, stating it is "the key element in our communication and daily operations."
Best Hotel Chatbots for Mid-sized Hotels 91% recommended by 131 Mid-sized hotels
#4 of 14
HiJiffy is a top Hotel Chatbots pick among mid-sized hotels on HotelTechReport, praised for automating over 80% of guest inquiries, which significantly enhances staff productivity and allows them to focus on personalized service. Hoteliers report increased engagement and bookings resulting from its integrated communication across various platforms.
Best Hotel Chatbots for Large Hotels 86% recommended by 55 Large hotels
#3 of 6
HiJiffy is a top Hotel Chatbots pick among large hotels on HotelTechReport, noted for handling up to 90% of inquiries without human assistance. This allows staff to focus on complex guest needs, significantly improving response times and meeting customer expectations more efficiently.
Best Hotel Chatbots for Enterprise Hotels 87% recommended by 19 Enterprise hotels
#3 of 5
HiJiffy is a top Hotel Chatbots pick among X Large hotels on HotelTechReport because it centralizes guest conversations across multiple channels, allowing hoteliers to address queries promptly and efficiently. Reviewers appreciate the ability to automatically respond to around 70% of client inquiries, which frees up staff for more complex tasks.
By type
Best Hotel Chatbots for Extended Stay & Serviced Apartments 90% recommended by 29 Extended Stay & Serviced Apartments hotels
#2 of 8
HiJiffy is a top Hotel Chatbots pick among Extended-Stay-Serviced-Apartments on HotelTechReport, praised for its ability to automate about 70% of guest queries, allowing staff to focus on more complex tasks while enhancing communication across platforms.
Best Hotel Chatbots for RV Parks & Campgrounds 91% recommended by 13 RV Parks & Campgrounds hotels
#2 of 4
HiJiffy is a top Hotel Chatbots pick among Rv-Parks-Campgrounds on HotelTechReport, praised for effectively centralizing guest communication and enabling teams to identify and address systemic issues. One reviewer noted it has been "an extremely productive booking channel," allowing guests to easily book directly in chat.
Best Hotel Chatbots for Resorts 90% recommended by 114 Resorts hotels
#3 of 12
HiJiffy is a top Hotel Chatbots pick among Resorts on HotelTechReport because its Omnichannel Inbox consolidates messages from various platforms like Booking.com and WhatsApp into one dashboard, reducing information fragmentation and ensuring prompt guest responses. This centralization helps streamline communication, crucial for enhancing operational efficiency in resort settings.
Best Hotel Chatbots for Other 88% recommended by 53 Other hotels
#3 of 8
HiJiffy is a top Hotel Chatbots pick among other properties on HotelTechReport, helping hotels automate about 70 percent of client queries, which streamlines communication and reduces the workload for staff. This centralization of messaging integrates seamlessly with social media platforms, enabling effective guest interaction.
Best Hotel Chatbots for Hostels 86% recommended by 26 Hostels hotels
#3 of 5
HiJiffy is a top Hotel Chatbots pick among hostels on HotelTechReport, thanks to its capability for high automation of guest interactions, achieving a conversation automation rate of 94%, which significantly increases productivity by freeing staff from repetitive questions.
Best Hotel Chatbots for City Center Hotels 90% recommended by 78 City Center Hotels hotels
#3 of 10
HiJiffy is a top Hotel Chatbots pick among city-center hotels on HotelTechReport, praised for automating guest interactions across multiple platforms, which frees staff to focus on complex inquiries. Its capability to handle a high volume of messages reduces workload while maintaining quick response times.
Best Hotel Chatbots for Boutique Hotels 89% recommended by 118 Boutique Hotels hotels
#3 of 14
HiJiffy is a top Hotel Chatbots pick among boutique hotels on HotelTechReport, providing centralized communication that handles a significant volume of guest inquiries with its automation features, allowing staff to focus on more complex requests. Hoteliers appreciate how it promotes increased direct bookings and reduces workload in customer interactions.
Best Hotel Chatbots for Limited Service & Budget Hotels 87% recommended by 50 Limited Service & Budget Hotels hotels
#4 of 10
HiJiffy is a top Hotel Chatbots pick among Limited-Service-Budget on HotelTechReport, with a significant automation rate of up to 94% for guest interactions, which helps reduce manual workload and enables teams to focus on more complex inquiries.
Best Hotel Chatbots for Vacation Rentals & Villas 84% recommended by 14 Vacation Rentals & Villas hotels
#3 of 3
HiJiffy is a top Hotel Chatbots pick among Vacation-Rentals-Villas on HotelTechReport for its ability to automate about 80% of customer conversations, allowing properties to efficiently handle multiple inquiries across various platforms and boost direct bookings.
Best Hotel Chatbots for Luxury Hotels 91% recommended by 101 Luxury Hotels hotels
#3 of 14
HiJiffy is a top Hotel Chatbots pick among luxury hotels on HotelTechReport for its effective centralized guest messaging, allowing properties to automate up to 90% of conversations. Hoteliers appreciate the platform's ability to address frequently asked questions promptly, significantly improving communication efficiency.
Best Hotel Chatbots for Branded Hotels 90% recommended by 67 Branded Hotels hotels
#4 of 10
HiJiffy is a top Hotel Chatbots pick among branded hotels on HotelTechReport, praised for its ability to centralize communications by managing all guest interactions from multiple channels in one unified inbox, which "greatly improves efficiency.” This feature allows staff to prioritize complex inquiries while the bot handles routine questions, enhancing overall service.
Best Hotel Chatbots for Bed & Breakfast & Inns 91% recommended by 57 Bed & Breakfast & Inns hotels
#4 of 13
HiJiffy is a top Hotel Chatbots pick among Bed-N-Breakfast on HotelTechReport, enabling hotels to automate up to 70% of guest inquiries, which allows staff to focus on delivering in-person service. Reviewers appreciate how "the chatbot answers instantly," significantly reducing repetitive tasks.
Best Hotel Chatbots for Airport/Conference Hotels 90% recommended by 63 Airport/Conference Hotels hotels
#4 of 13
HiJiffy is a top Hotel Chatbots pick among conference hotels on HotelTechReport for its ability to handle over 70% of customer queries automatically, allowing staff to focus on in-person guest interactions. Hoteliers appreciate its 24/7 support, seamlessly integrated with social media and their booking platforms.
By region
Best Hotel Chatbots for hotels in Asia Pacific 90% recommended by 32 hotels in Asia Pacific
#1 of 6
HiJiffy is a top Hotel Chatbots pick among Asia Pacific on HotelTechReport, praised for its ability to manage 70% of client queries automatically, freeing up staff for more complex tasks. This significant impact on operational efficiency enables hotels to enhance guest experiences and streamline communication.
Best Hotel Chatbots for hotels in Africa 90% recommended by 5 hotels in Africa
#2 of 2
HiJiffy is a top Hotel Chatbots pick among Africa on HotelTechReport, noted for its real-time communication capabilities that enable instant responses to guest inquiries, enhancing the overall guest experience. Hoteliers find this feature transforms communication, allowing hotel operations to run more smoothly.
Best Hotel Chatbots for hotels in Oceania 100% recommended by 6 hotels in Oceania
#2 of 2
HiJiffy is a top Hotel Chatbots pick among Oceania on HotelTechReport, helping hotels maintain a strong focus on customer service by handling FAQs and online bookings. As one hotelier noted, "HiJiffy has saved our team countless hours."
Best Hotel Chatbots for hotels in Europe 89% recommended by 174 hotels in Europe
#2 of 11
HiJiffy is a top Hotel Chatbots pick among small hotels in Europe on HotelTechReport, praised for its ability to centralize communications across multiple platforms. Hoteliers appreciate that it "eliminates information fragmentation," allowing teams to efficiently manage guest inquiries and interactions all in one place.
Best Hotel Chatbots for hotels in North America 88% recommended by 23 hotels in North America
#6 of 9
HiJiffy is a top Hotel Chatbots pick among North America on HotelTechReport for its ability to automate customer interactions, which has "improved our response times and accuracy," allowing hotels to handle inquiries with unprecedented efficiency.
By country
Best Hotel Chatbots for hotels in Thailand 89% recommended by 11 hotels in Thailand
#1 of 1
HiJiffy is a top Hotel Chatbots pick among Thailand on HotelTechReport for its ability to integrate multiple messaging channels, enabling hoteliers to manage all customer interactions from a single dashboard. This centralization helps reduce response time and enhances guest relationships.
Best Hotel Chatbots for hotels in Portugal 90% recommended by 79 hotels in Portugal
#1 of 2
HiJiffy is a top Hotel Chatbots pick among hotels in Portugal on HotelTechReport, delivering centralized guest messaging that brings all interactions into one platform, which “helps us save resources and provide a better service.” This feature enables hotels to respond quickly to repeated inquiries, streamlining communication with guests.
Best Hotel Chatbots for hotels in Philippines 93% recommended by 9 hotels in Philippines
#1 of 1
HiJiffy is a top Hotel Chatbots pick among hotels in the Philippines on HotelTechReport, noted for handling about 70% of client queries automatically through its 24/7 customer care. This significantly improves response times and optimizes staff utilization on property.
Best Hotel Chatbots for hotels in United Kingdom 88% recommended by 20 hotels in United Kingdom
#1 of 3
HiJiffy is a top Hotel Chatbots pick among hotels in the United Kingdom on HotelTechReport, praised for achieving a 94% automation rate in chat interactions that reduces repetitive inquiries and lets teams focus on in-person service instead.
Best Hotel Chatbots for hotels in France 96% recommended by 15 hotels in France
#2 of 4
HiJiffy is a top Hotel Chatbots pick among France on HotelTechReport, praised for significantly reducing email volume by processing customer requests directly through its chat functionality. Hoteliers report that it frees up team time to focus on more impactful tasks, enhancing overall efficiency.
Best Hotel Chatbots for hotels in Canada 99% recommended by 7 hotels in Canada
#2 of 3
HiJiffy is a top Hotel Chatbots pick among Canada on HotelTechReport for enhancing guest support with 24/7 service. Hoteliers appreciate that it delivers answers directly, reducing the volume of routine inquiries and allowing front desk staff to focus on more complex tasks.
Best Hotel Chatbots for hotels in Australia 100% recommended by 6 hotels in Australia
#2 of 2
HiJiffy is a top Hotel Chatbots pick among hotels in Australia on HotelTechReport, as it helps teams “keep your focus on customer service” by handling FAQs and supporting online booking, enabling properties to improve guest communication effectively.
Best Hotel Chatbots for hotels in Spain 87% recommended by 31 hotels in Spain
#3 of 3
HiJiffy is a top Hotel Chatbots pick among hotels in Spain on HotelTechReport, with its Omnichannel Inbox feature centralizing communication from Booking.com, WhatsApp, and other platforms into one dashboard, helping to minimize missed requests and speed up response times.
Best Hotel Chatbots for hotels in Germany 95% recommended by 6 hotels in Germany
#3 of 3
HiJiffy is a top Hotel Chatbots pick among Germany on HotelTechReport, praised for its capability to automatically answer frequent guest inquiries, which significantly reduces staff workload. Reviewers note it allows teams to focus on more complex tasks, making it an invaluable tool for enhancing efficiency.
Best Hotel Chatbots for hotels in United States 85% recommended by 14 hotels in United States
#4 of 8
HiJiffy is a top Hotel Chatbots pick among mid-sized hotels in the United States on HotelTechReport, credited for its ability to automate responses and tailor guest interactions, enabling teams to address inquiries with "unprecedented efficiency." This capability enhances operational execution and guest communication without additional staffing.
Best Hotel Chatbots for hotels in Italy 73% recommended by 6 hotels in Italy
#4 of 5
HiJiffy is a top Hotel Chatbots pick among Italy on HotelTechReport, with the ability to manage inquiries from social media and websites directly in chat, allowing for "good customer care" and reducing the number of requests for mid-sized hotels.

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What is HiJiffy?

Founded in 2016 | Headquarters in Lisboa, Portugal | 45 employees
HiJiffy Hotel Chatbot is an advanced guest communications platform designed to streamline and enhance hotel operations. Leveraging sophisticated AI technology, HiJiffy centralizes multiple communication channels—such as email, social media, and OTAs—into a single, intuitive interface. This integration allows hoteliers to automate guest interactions efficiently, providing 24/7 support that significantly reduces the workload on front desk and customer service staff. By automating FAQs, the chatbot not only cuts operational costs but also boosts booking conversions through real-time engagement. Its seamless compatibility with hotel management systems and notable platforms like Oaky and D-EDGE further enhances its utility, making it a vital tool for modernizing guest experiences and increasing operational efficiency.

Powered by AI

This description was generated by AI which analyzed the following sources to summarize a description of HiJiffy products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

Verified expert recommendations

Description provided by HiJiffy

FAQs

Capabilities

Collect reviews on Trip Advisor and Google

Facilitate the checkout process

Send surveys to monitor guest satisfaction

Generate revenue with upsell & cross sell campaigns

AI powered virtual concierge to answer in-house requests

Features

Messaging & Communication

4/5 features

Bookings & Reservations

4/5 features

Messaging Channels

4/5 features

Workflow Automation

4/5 features

Concierge Services

4/5 features

Available Add-ons & Modules

AI Booking Assistant

Direct Booking Tools
Let your guests book anytime, anywhere. HiJiffy’s chatbot responds in seconds, 24/7, across all your communication channels. It is a simple way to keep your guests happy with fast, reliable service they can count on.

INCLUDED

HiJiffy Reviews Summary

4.4
Very Good
Ease of Use
4.6/5
Customer Support
4.5/5
ROI
4.3/5
Implementation
4.4/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, HiJiffy Hotel Chatbot is the #1 most trending product in the Hotel Chatbots category (out of 40) and the #24 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

HiJiffy has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted HiJiffy as the #3 Hotel Chatbots provider in the 2026 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
96 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

HiJiffy Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

HiJiffy Average HiJiffy

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12

Success Stories

2

References

4

Featured Customers

HiJiffy Case Studies

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Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Lac-Beauport (Canada)

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AX Hotels achieves a 93% automation rate and 86% WhatsApp open rate across the full guest journey with HiJiffy

Qawra (Malta)

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Chatbot con IA de HiJiffy automatiza el 89 % de consultas y genera 733.000 € en GHT Hotels

Calella (Spain)

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AI-Powered Messaging Helps Paradise Resort Achieve 12% More Direct Bookings & 82% WhatsApp Engagement

Surfers Paradise (Australia)

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Lub d achieves an impressive 7.9x ROI with HiJiffy, increasing direct bookings and guest engagement.

Bangkok (Thailand)

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How Hôtel l’Élysée Val d’Europe tripled direct bookings in 2024 with HiJiffy’s widget campaigns

Serris (France)

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How La Butte uses WhatsApp campaigns to prepare for guests' arrival and boost additional sales

Plouider (France)

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Lamington Group’s gradual rollout of HiJiffy's conversational AI towards a 93% automation and 87% CSAT score

London (United Kingdom)

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How Hotel Gran Bilbao and Hotel Ciudad de Burgos boosted their online check-ins by 200% and automatized 90% of online guest queries.

Bilbao (Spain)

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How HiJiffy helped USSIM Vacances reduce 100+ weekly calls while improving customer service quality

Val Thorens (France)

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HiJiffy’s conversational AI at PortoBay automates 80% of guest queries, facilitates pre-check-ins, and increases direct bookings and cross-selling.

Funchal (Portugal)

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Kora Living’s journey to 60% online check-ins, increased cross-selling, and automating 83% of guest queries with HiJiffy’s conversational AI.

Abades (Canary Islands)

More Products by HiJiffy

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HiJiffy Reviews

Hotelier Rating

Excellent
182
Very Good
43
Average
23
Poor
7
Terrible
5

Property Size

  • X-Small (9)
  • Small (44)
  • Mid-Sized (55)
  • Large (130)
  • X-Large (20)

Country

  • Portugal
    Portugal
    (80)
  • Spain
    Spain
    (31)
  • United Kingdom
    United Kingdom
    (20)
  • France
    France
    (16)
  • United States
    United States
    (13)
  • Thailand
    Thailand
    (11)
  • Philippines
    Philippines
    (9)
  • Canada
    Canada
    (7)
  • Italy
    Italy
    (6)
  • Australia
    Australia
    (6)
  • Germany
    Germany
    (6)
  • Malta
    Malta
    (4)
  • Maldives
    Maldives
    (3)
  • Netherlands
    Netherlands
    (3)
  • China
    China
    (3)
  • Singapore
    Singapore
    (3)
  • Austria
    Austria
    (2)
  • Mexico
    Mexico
    (2)
  • Hungary
    Hungary
    (2)
  • United Arab Emirates
    United Arab Emirates
    (2)
  • Belgium
    Belgium
    (2)
  • Saudi Arabia
    Saudi Arabia
    (1)
  • Cambodia
    Cambodia
    (1)
  • Andorra
    Andorra
    (1)
  • Botswana
    Botswana
    (1)
  • Georgia
    Georgia
    (1)
  • Switzerland
    Switzerland
    (1)
  • Greece
    Greece
    (1)
  • Panama
    Panama
    (1)
  • Colombia
    Colombia
    (1)
  • Senegal
    Senegal
    (1)
  • Cameroon
    Cameroon
    (1)
  • Morocco
    Morocco
    (1)
  • Iceland
    Iceland
    (1)
  • South Africa
    South Africa
    (1)
  • Brazil
    Brazil
    (1)
  • Chile
    Chile
    (1)
  • Costa Rica
    Costa Rica
    (1)
  • Hong Kong
    Hong Kong
    (1)
  • Nepal
    Nepal
    (1)

Region

  • North America
    North America
    (22)
  • Europe
    Europe
    (176)
  • Asia Pacific
    Asia Pacific
    (32)
  • Oceania
    Oceania
    (6)
  • Middle East
    Middle East
    (4)
  • South America
    South America
    (5)
  • Africa
    Africa
    (5)
8

Centralised guest messaging with room to improve enterprise reporting

Corporate Director of CRS Development from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)

Verified
8 days ago
Our experience with HiJiffy has been positive, particularly in helping us centralise guest communications across multiple digital channels and introduce greater automation into the guest journey. The platform has enabled us to manage enquiries more efficiently while maintaining the ability to escalate conversations to hotel colleagues when...
Country United Arab Emirates
Corporate Director of CRS Development
X-Large Hotel
9

Awesome tool!

Departamento Comercial y Reservas from 25-49 room Bed & Breakfast & Inn in Arinsal (Andorra)

Verified
9 days ago
We have been using HiJiffy for almost a year now in our hotel business and we are very satisfied with the tool, so much so that we have recommended it to colleagues in the industry. We have opted for the premium plan and couldn't be happier with the level of support we have received, with special mention for the help from Rita, who always r...
Country Andorra
Departamento Comercial y Reservas
Small Hotel
Carolina from HiJiffy replied
Thank you so much for the review, and for recommending HiJiffy to your colleagues in the industry! We’re delighted you’re happy with the Premium plan and the support you’ve received. We’ll make sure Rita sees your kind words!
10

94% of website chat automated — source of truth could be broader

General Manager from 100 to 199 room Bed & Breakfast & Inn in Sydney (Australia)

Verified
10 days ago
94% of our website chat is automated with HiJiffy, it operates efficiently 24/7, never sleeps and our staff can monitor and "jump in" to conversations easily.
Country Australia
General Manager
Large Hotel
Carolina from HiJiffy replied
Thank you for the 10/10! 94% of website chats automated is a fantastic result, and we’re glad your team can step in easily whenever a guest needs that personal touch. Thanks for being part of the HiJiffy community!
7

Instant responses and useful call-to-action buttons — but the FAQ needs work

Revenue Manager from 25-49 room Hostel in Plouider (France)

Verified
14 days ago
They are available at any time and allows providing instant responses to customers + useful call-to-action buttons highlighting our universes.
Country France
Revenue Manager
Small Hotel
Carolina from HiJiffy replied
Thank you for the review! We’re glad your guests get instant answers at any time and that the call-to-action buttons help showcase your universes. Our Customer Success team would be happy to review your FAQ and carousel setup with you, so please reach out to your Customer Success Manager whenever suits you.
8

One screen for every guest conversation — support needs work

Reservation Manager from 25-49 room Hostel in Isla Solarte (Panama)

Verified
15 days ago
All our guest conversations into a single screen, so the team can manage every channel from one place without switching between platforms. It’s intuitive and easy to learn, which makes onboarding new agents quick. On top of that, the pricing is reasonable for the value it delivers.
Country Panama
Reservation Manager
Small Hotel
Carolina from HiJiffy replied
Thank you for the review and for the kind words! We’re glad having every guest conversation on one screen makes life easier for your team, and that new agents get up to speed quickly. We’re sorry to hear about the delays on escalated cases. That’s not the experience we want you to have. Please reach out to your Customer Success Manager so we can look into this with you directly.
9

Handy canned responses and easy chat routing — enter sends too soon

Revenue Manager from 75-99 room Boutique in Ipswich (United Kingdom)

Verified
16 days ago
Canned responses are very handy, it is user friendly for guests and staff. Being able to assign chats to relevant departments is very helpful.
Country United Kingdom
Revenue Manager
Mid-Sized Hotel
Carolina from HiJiffy replied
Thank you for the great review! It’s good to hear the canned responses and department routing make life easier for your staff and your guests. We appreciate you being part of the HiJiffy community!
10

Helpful canned responses and a well-organized dashboard — with 24-hour limits causing problems

Owner from 5 to 9 room Bed & Breakfast & Inn in Adamas (Cyclades)

Verified
16 days ago
The canned responses along with the campaigns are very helpful for our daily work. In addition, the organization of all the messages from our customers in a well designed dashboard is beneficial for us.
Country Cyclades
Owner
X-Small Hotel
Carolina from HiJiffy replied
Thank you for the 10/10! We’re glad the canned responses, campaigns and the Console dashboard make your team’s daily work easier. Thanks for being part of the HiJiffy community!
9

Integrated guest communications across platforms — but needs PMS and team reporting integration

Managing Director from 200 to 499 room City Center Hotel in Lisbon (Portugal)

Verified
17 days ago
The possibility of having an integrated solution for end-guest communications across several platforms. It is our first chatbot in use, so there is not big visibility towards other solutions/comparables.
Country Portugal
Managing Director
Large Hotel
Carolina from HiJiffy replied
Thank you for the review, and we’re glad to be your first chatbot! It’s great to hear that having guest communications across platforms in one solution is working well for you.
8

Centralized guest communication that frees up hotel teams — reporting could be stronger

DOP from 75-99 room Boutique in Paris (France)

Verified
17 days ago
Managing multiple hotels, I particularly value the ability to centralize and automate guest communication while keeping the solution simple for operational teams. HiJiffy helps us handle recurring requests more efficiently, improve responsiveness and allow hotel teams to focus their time on situations where human interaction really adds value.
Country France
DOP
Mid-Sized Hotel
Carolina from HiJiffy replied
Thank you for the review, and for the thoughtful feedback. Keeping things simple for operational teams across several hotels is something we care a lot about, so it’s great to hear that’s how it feels on your side. We’re glad HiJiffy is taking care of recurring requests and giving your teams more time for the moments where a personal touch really matters. Thank you also for your feedback on multi-property reporting. It’s valuable to hear how groups like yours want to measure performance.
10

Faster guest responses and better reservations — reporting and integrations could go deeper

Head of Technology Strategy and Services from 500+ room City Center Hotel in Abu Dhabi (United Arab Emirates)

Verified
18 days ago
HiJiffy automates guest conversations across OTA channels, our website, social channels and inline chat. Our reservations team handles every chat with prompt, consistent responses. No guest request goes unanswered. Multi-lingual support serves our international guests in their own language and improves satisfaction. We see faster response t...
Country United Arab Emirates
Head of Technology Strategy and Services
X-Large Hotel
Carolina from HiJiffy replied
Hi Lijeesh, Thank you for the 10/10, and for taking the time to write such a thorough review. It’s great to hear HiJiffy is covering every guest touchpoint across your properties, from OTAs and your website to social and inline chat, and that no request goes unanswered. We’re especially glad the multilingual support is helping your international guests feel looked after in their own language.
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Expert Q&A and Partner Recommendations

Submit Recommendation
Question:

What does this product or service do well?

Answer:

At Dingus we work with HiJiffy as an integration partner, and collaborating with them has been straightforward. The team is approachable, responsive and has a good understanding of the hotel market, which makes it easier to align on what hotels need and move joint projects forward.

Question:

What differentiates this product or service from the competition?

Answer:

From our side as an integration partner, what stands out is their proactive approach. They reach out, keep the relationship active and make it easy to work together, which helps any joint project with hotels move forward smoothly.

Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

It’s a well-positioned player in the hotel market, so it’s worth having a conversation with their team to see how it fits your property’s needs. They’re easy to talk to and understand the industry, which helps make that first step simple.

Paula Servera Simon Thomas Nestor Toledo Diaz + 50 recommend
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Are you a consultant or vendor that recommends HiJiffy? Leave a recommendation

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HiJiffy has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.

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Responsiveness

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